New Delhi, India
BDEXI GLOBAL
BDEXI
GLOBAL
CONNECT | INNOVATE | GROW

Return & Refund Policy

We want you to be satisfied with every DEPRA purchase. Please read our return and refund guidelines below.

Eligible Returns

You may request a return/replacement if: • The product received is damaged, leaking, or spoiled • You received the wrong product or incorrect quantity • The seal is broken on arrival (with photo evidence)

Time Limit

Report issues within 48 hours of delivery with clear photos of the product, packaging and order number.

Non-Returnable Items

Opened and partially used spice packs cannot be returned for hygiene reasons, unless the product is defective or incorrect as delivered. Change of mind returns are not accepted for food products.

Refund Process

After verification, eligible refunds are processed to the original payment method (online) or as agreed for COD. Refunds may take 5–7 business days depending on your bank/UPI provider.

How to Raise a Request

Email or call us with your order number and photos, or use the Contact Us form. Trade Enquiries: 7428215327.

Need more help?

Address

Plot No. 94

Trade Enquiries

Contact: 7428215327

GST Number

0704BPP21410121

FSSAI License

23326011001156